GLS is our express courier service deliver. Shipping costs in Italy are €7.89, above €39.90 shipping costs are free of charge. For all other countries, shipping costs are €19.90, above €99.90 shipping costs are free of charge.
Parcels are usually shipped right after receipt of payment. Delivery times vary from 2-3 working days (up to 7 days from payment to retailers) except for force majeure or large quantity orders. We guarantee a tracking link to check the package path online. If you choose "cash on delivery" payment method, you will have to pay a supplement of €5.90 for delivery directly to the courier (€9.90 for retailers).
Shipping costs include packing, postage and shipping charges. It is advisable to group items in one order. We can not group two orders executed separately, and each of them will be charged for shipping costs. The parcel will be sent under customer's responsibility, but particular attention is paid to fragile objects. The boxes are reasonably sized and the items are well protected.
If the product does not match your expectations, you may return the article to us within 14 days. We shall you refund the article value. You can return the received goods without giving reasons within 14 days of receipt of goods and withdraw from the purchase.
The withdrawal must be communicated to the supplier by a registered letter with acknowledgment of receipt containing:
- Demonstration of the will to avail of the benefit granted by D.L. January 15, 1992 n. 50.
- Indication of the product for which you wish to avail of the right of withdrawal.
- The order number issued at the time of purchase.
- The bank account details (name of the institution, correspondent agency, IBAN code).
Address to which the registered letter is to be sent: Francy Bio-Culture S.r.l., Via San Spirito diramazione Messina No.19 Reggio Calabria (RC), 89133, Italy
All costs for the return shall be borne by the purchaser. The return must be in the original packaging. The right of return does not apply to used items. Costs are excl. shipping costs refunded, provided the goods are returned in an undamaged, unused condition. If the returned goods are not in fully resalable condition or the packaging of the article is damaged, we reserve the right to refuse reimbursement.
With advance payments refunds take place according to your bank information (account no. , Bank, IBAN no.) as soon as the goods arrive with us. If the goods were paid for by credit card, a credit will be made to the credit card.
For any further information, please send an email to firstname.lastname@example.org.